Returns and exchanges on unworn, unwashed items with tags are accepted within 30 days of purchase. After 30 days and up to 45 days, we will give you a online store credit. We will not accept returns after 45 days. No refunds on shipping costs nor are we responsible for shipping cost for return and/or exchanges. Should your package be returned to us due to insufficient address and/or wrong address, we will not be resposible for the cost of reshipment. No returns or exchanges on accessory items such as jewelry, bags or CDs. We inspect items upon receipt and will not accept your return if clothing is not in resellable condition (excessively wrinkled, makeup, pet hair, deodorant, washed).
Please send returns to:
2352 Cumberland Square Drive
Bettendorf, Iowa 52722
Please send a copy of your invoice and mark what you would like to exchange it for and what size, or whether you would like a refund. All returns must be shipped back with a tracking number with delivery confirmation. We are not responsible for returns that are lost in the mail or sent without a tracking number. Do not send via certified mail as we do not have time to go to the post office to pick up your package. It will be shipped back to you!!!
We are not able to process returns the same day that we receive them. Sometimes it takes up to 5 business days for us to process a return. When we are crediting your card, the bank takes up to30 business days of processing time before the credit is reflected on your card. You will not see the credit reflected the day we process your return. Due to the volume of transactions we do not contact you when we receive and process your return. We appreciate your patience!
Thank you for shopping with us! It is our pleasure serving you!